Legal · June 1, 2026
Terms of Service
The agreement between Caseflow, Inc. and the firms and attorneys using our platform.
Effective June 1, 2026 · Last updated June 1, 2026
1. Acceptance
By accessing or using Caseflow, you agree to these Terms of Service. If you are using Caseflow on behalf of a firm, you represent that you have authority to bind the firm to these terms.
2. The service
Caseflow is a software-as-a-service platform that processes attorney-uploaded discovery materials with AI to produce transcripts, summaries, and structured exports. Caseflow is a tool, not legal counsel. Output is work product belonging to the uploading firm.
3. Your account
You are responsible for the security of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access. Each attorney accessing Caseflow requires their own seat unless explicitly licensed otherwise.
4. Acceptable use
You may not (a) upload data you do not have the right to share with us, (b) attempt to reverse-engineer or extract our models, (c) use Caseflow to evade discovery obligations, (d) use Caseflow on behalf of a prosecuting authority in a jurisdiction where Caseflow is actively serving defense customers, or (e) interfere with the service or another firm's tenant.
5. Customer data
You retain all rights, title, and interest in the data you upload. Caseflow's license to that data is solely to provide the service and is terminated immediately upon your data deletion request. We will not use your data to train AI models for other customers.
6. Confidentiality
Caseflow treats all customer-uploaded materials as confidential attorney work product. Our employees may access your data only as necessary to provide the service or for support requests you initiate. Every access is logged.
7. Fees and billing
Subscription fees are billed in advance per the tier you select. Annual subscriptions are non-refundable except as required by law; monthly subscriptions may be cancelled at any time and will not renew. Overage charges, if applicable, are opt-in and disclosed before they accrue.
8. Termination
Either party may terminate this agreement at any time. Upon termination, we will delete your data within 30 days unless a longer retention period is required by law. You may request earlier deletion at any time.
9. Disclaimers
Caseflow is provided "as is." AI outputs may contain errors or omissions and must be verified by qualified counsel before use. Caseflow is not a substitute for an attorney's independent professional judgment.
10. Limitation of liability
To the maximum extent permitted by law, Caseflow's aggregate liability arising out of or related to this agreement will not exceed the amount you paid to Caseflow in the 12 months preceding the claim. Caseflow is not liable for indirect, incidental, or consequential damages.
11. Indemnification
You agree to indemnify Caseflow against third-party claims arising from your unlawful use of the service or from materials you upload in violation of section 4.
12. Changes
We may update these terms. Material changes will be announced via email and in-app at least 30 days before taking effect.
13. Governing law
These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Disputes will be resolved exclusively in the state or federal courts located in Wilmington, Delaware.
14. Contact
Caseflow, Inc. · hello@caseflow.me · 1209 Orange Street, Wilmington, DE 19801
Questions about this document? Contact us.
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